For over 15 years, the MASS Environmental Services Inc. team has been providing their waste diversion expertise to businesses across Canada.
GEORGE BROWN President
George Brown has served as President of MASS Environmental Services Inc. since founding the company alongside his wife, Marnie in 2001.
In this role, George acts as director of partnerships, technology, and business development for MASS while providing strategic leadership to the company. George’s leadership has been a crucial driving force of MASS’ growth and success since the company’s inception. Prior to founding MASS, George held numerous senior management roles in the automotive parts supply industry where he applied his systematic leadership expertise.
George holds an interdepartmental degree in Business Administration and Psychology from Brock University. George strongly believes in supporting communities and families, and has been involved in numerous initiatives over the years including coaching youth sports, backing community activities, and supporting the most recent Habitat for Humanity Build in Lakefield, Ontario.
George is known for his meticulous and unwavering work-ethic and inspires professionalism amongst his team. Well respected amongst his colleagues, George inspires an attitude of integrity and commitment amongst the entire MASS team. A dedicated family man, George is proud to have his son, Mac and daughter, Alex as a part of the MASS team, and through his standards for exceptional work, he leads MASS with an unparalleled spirit of innovativeness and authenticity.
MARNIE BROWN Vice-President
Marnie Brown has served as Vice-President for MASS Environmental Services Inc. since founding the company with her husband George in 2001.
Over the past 15 years, Marnie has led the development of a strong and uniquely skilled team.
Marnie is well renowned as a leader who inspires engagement and collaboration. Her passion for providing an unparalleled experience to MASS’ clients has been the foundation for MASS’ industry leading customer service.
Marnie possesses a Medical Diagnostic Imaging Radiology Diploma from the Michener Institute of Technology, and worked in the hospital setting for 20 years prior to founding MASS. This experience contributed to her focus on infection control which has made her a tremendous asset to MASS’ growth in the Long Term Care and Retirement industry.
With MASS’ emphasis on investment in our future, Marnie’s family focus is outstanding. Marnie and George are parents to two children – Mac and Alex, who have both joined the company. Their unwavering family values are a part of what distinctively characterizes their leadership style – one that is built upon trust, transparency and loyalty. Every day, Marnie guides her team and customers to make a difference. With the mantra of “Change begins with just one step,” as one of her guiding principles, Marnie’s tremendous work-ethic is a guiding force behind MASS’ success.
ALEX CARD Administrative Manager
A Certified Zero Waste TRUE Advisor, Alex Card is respected amongst her colleagues for her unparalleled drive and work ethic, which has led to her immense success with MASS Environmental Services Inc.
Alex attended Memorial University of Newfoundland where she earned a degree in International Business Administration as just one of eight members in her class to earn this degree. Alex also lived in France for 6 months where she studied at Grenoble École de Management.
Alex’s passion for travel has contributed to her immense adaptability and innovativeness, making her an asset to the Customer Service Department of MASS Environmental Services Inc. In addition to this role, Alex serves as a key figure within the business development sector of the company, overseeing hazardous waste, grease traps, used cooking oil services and more.
She began working with the company in the summers while still a student, travelling across the country completing waste audits. This experience allowed Alex to develop an exceptionally valuable expertise in waste diversion that she applies to her work with clients on a daily basis.
Whether Alex is exploring a foreign country, or working closely with her team in the MASS office, she is quick-on-her-feet, inventive, and inspires an attitude of optimism amongst those around her.
Alex is passionate about community building, and has volunteered with a number of local causes. She is an advocate for health and fitness, and is a crucial part of the award winning MASS Environmental Services Inc. team.
Carrying on with the sense of family focus that underlies much of MASS’ success, Alex married her husband Nate Card in July 2018. Alex and Nate look forward to a lifetime of adventure together, and believe in working to protect our environment in every way we can, in order to leave a thriving earth for the next generation.
MAC BROWN Operations Manager
A Certified Zero Waste TRUE Advisor, Mac Brown is well-known for his entrepreneurial attitude and spirited nature. Mac has also earned his Recycling Council of Ontario Waste Audit Certificate, giving him the capability to work with locations to become 3R Certified.
Respected amongst his peers for the constructive and innovative nature he brings to the table, Mac inspires an exciting and positive energy amongst his team.
Mac began working with MASS in the summers throughout his time as a student, travelling across the country and participating in waste audits, in order to guide clients to waste diversion success. Upon completion of his degree, he joined the company full-time, where he is now a guiding force in Business Development and also spearheads the Waste Audit Division.
Mac studied at Mount Allison University, where he earned a Bachelor of Commerce Degree, while playing on the men’s varsity basketball team. During this time, he founded a professional sports agency representing professional athletes playing in North American and overseas. Mac sold this agency in 2015, and continues to explore his entrepreneurial initiatives in a variety of ways. In the past several years, Mac has developed a passion in real estate investment, with a strong focus on residential properties throughout the Province of Ontario. Mac looks forward to pursuing this interest with a future focus on sustainable living as we continue to move forward into the future.
Mac’s entrepreneurial spirit is exemplified most notably through his role in business development with MASS. This role has allowed Mac to maximize his strengths as a true “people-person,” bringing the wonderful economic benefits of environmental sustainability to fruition for businesses across Canada.
Mac is a “go-getter” with an exceptional work-ethic and unstoppable will-power. Working alongside his family and the rest of the MASS team, Mac shows initiative and dedication on a daily basis. Mac married his wife Heather, who is our Special Projects Manager in May 2019, and together they look forward to working together toward a more sustainable future in their common mission with MASS.
HEATHER BROWN Sustainability Manager
Heather Brown joined the MASS Environmental Services Inc. team in spring of 2014, and has grown with us since then, managing our special projects, and now holding her current role of Sustainability Manager. Originally serving in our Customer Service department for over two years, Heather had the opportunity to develop an in-depth and thorough understanding of our clients daily operations from coast-to-coast, overseeing the waste diversion programs at over 1000 locations under the supervision of our leadership team. This expertise had led to her success in her current role, and in this position she has the opportunity to combine her in-depth knowledge of the MASS Environmental systems with her own sense of creativity in order to manage all communications operations within the organization.
Originally from Moncton, New Brunswick, Heather attended Mount Allison University where she earned a Bachelor of Arts degree in English, History and Sociology. Her academic background has contributed to her life-long passion for the written word, and she has been featured in numerous publications including TIME, xoJane, and Hellion Magazine. She applies her capabilities as a writer and a communicator on a daily basis with MASS, spearheading our digital media presence including social media, client communication, newsletters, marketing material and more.
Heather also is able to apply her passion for teaching and engaging with others by developing training material for internal staff, working closely with our IT team on development of client education modules, and spearheading our co-operative education program with local high schools and colleges.
Heather manages our communications, social media, website, client education, and more in her role of Special Projects Manager. There is something new and exciting in this position, allowing her to continuously expand her horizons and learn something new every day.
Heather is known for inspiring collaboration and cooperation amongst her colleagues, and is thrilled to be a part of a company that makes a positive difference every day. Heather married her husband Mac, who is our Waste Audit Manager in May 2019. Together, they look forward to leading their teams with the company values that have been the foundation of MASS and their family since the very beginning.
CIAN CREED-HEALY Systems Supervisor
Cian Creed-Healy joined the MASS Team in 2019 in the role of Customer Service Supervisor. In 2020, he transitioned into the new role of Systems Supervisor, overseeing our technical systems and other projects within our daily operations.
Cian brings an international presence to our team, hailing from the South Coast of Ireland. Born and raised in Cork City, his first move ever was to Canada just a couple of years ago. In true Irish culture, he grew up surrounded by extended family, amplifying the role of those important relationships in his life. This sense of family focus makes Cian a perfect fit for the MASS team, as we continue to grow while maintaining this as the backbone of our company culture.
Cian’s professional background involves an array of valuable experience, reflecting his passion for people and technology. He’s worked in the entertainment software industry where he managed a large customer service team while developing a highly relevant skill set in tracking, measuring, and monitoring the success and performance of customer service systems. As his role develops with MASS, we look forward to his application of this background to enhance what we do.
Cian came to Canada to join his fiancée, Julie, who he met while she was vacationing in Ireland. After a year of long-distance, he made the commitment to join her here in the Great White North, where he is now excitedly exploring his new ‘home away from home.’ Since coming to Canada, he’s fallen in love with the National and Provincial Parks, most particularly Algonquin where he was lucky enough to see his first moose! He enjoys camping and enjoying the connection with the earth that can only truly come from spending time in nature.
Having been born in one of the most beautiful and nature-rich countries in the world, a desire to protect our environment and promote sustainability comes naturally to him. As a child, he spent his summers playing on the beaches and hiking the hills of Ireland. He hopes that as we work together to achieve future goals of sustainability, we can protect this planet so that future generations can continue to enjoy Mother Nature in the same way.
Gavin McGuire joins the MASS Waste Audit Team in 2019, bringing with him a highly developed background in environmental protection, with a Bachelor of Arts degree in Environmental Studies from Bishop’s University, and an Environmental Planning Diploma from Fleming College. In addition to his exceptional academic background, Gavin has committed his professional pursuits to conservation of our planet, most recently in his work with Sustainable Cobourg, as their Communications & Environmental Outreach Intern.
Gavin’s passion for environmental protection began early in his life and continues to be a motivating factor in how he lives his life today. He believes that that environment is something that is worth standing up for, and he is proud to be a voice for the planet in an era when the impact of humans on nature is being so profoundly felt. He looks forward to a future where Canadian companies are committed to designing products from ‘cradle-to-cradle,’ meaning they are designed to be reusable or recyclable after their useful life.
Gavin makes a conscious effort to take time and appreciate our planet in his daily life. The outdoors is where he goes to relax and unwind, and he is a strong proponent of the belief that spending time in nature, away from the hustle of life is the best kind of medicine. In fact, throughout university, Gavin was able to share his love for the outdoors with kids from all over the world as he spent his summers working at a summer camp in Muskoka.
Becoming a part of a family business like MASS is an excellent fit for Gavin, who shares our same sense of family focus. Some of Gavin’s best memories are shared with his family, including getting everyone together for a summer BBQ, or even sitting around the table to play board games.
When he is not in the office or on the road with the audit team, Gavin can be found rooting for the Toronto Maple Leafs, reading up on the latest in clean technology, or hitting the slopes on his snowboard.
MASS is incredibly proud and excited to welcome Gavin to our Waste Audit team. We look forward to his valuable contributions as a member of the “MASS Family.”
Katie Noyes Customer Services Associate
Katie Noyes first joined the MASS team as a high school student during her graduating year at Lakefield District Secondary School. Her role with our team began as a co-op position in which she was earning school credit, and quickly evolved into a part-time job providing support to our customer service and administrative team. The entire MASS family was impressed with her work-ethic and grounded determination for success, and by the end of her school year, we were excited to welcome her to the team in a full-time capacity for a summer job.
At the end of that summer, Katie went off to Fanshawe College in London, Ontario where she completed the Executive Office Administration program. In this program, Katie further developed her skills as an administrative professional, and when she was required to complete a co-op placement term for this program, MASS was happy to bring her back to the team. Upon completion of her studies in 2018, Katie has now come back to MASS in the full-time, permanent position of Customer Service Coordinator.
In the role of Customer Service Coordinator, Katie provides support to our nationwide client base, managing the day-to-day needs of each site with regards to their waste diversion programs. Katie is committed to doing the right thing, and ensuring our clients see controlled costs while simultaneously reducing their environmental impact. Katie also provides additional support to our Administrative Department, and also works closely with our executive and management team. Throughout the years, as Katie has grown and developed with MASS, she truly has become a part of the “MASS Family” in every sense of the word. Our team has been impressed and proud to watch her enhance her skills from her early days with us as a high school student, to her current achievements post-college and in her professional life.
Katie’s story with MASS is a testament to the value of co-operative education programs, but more importantly, is an excellent example of the value of a strong work-ethic, reliability, and accountability. These are the values that Katie exhibits on a daily basis, and are also the values upon which the success of MASS has been built. We are thrilled to have Katie with the MASS team and look forward to her ongoing success within the company.
CHANTALE BALZAN Associate
MASS Environmental Services Inc is thrilled to welcome our newest associate, Chantale Balzan to our team. Chantale will be supporting our nationwide client base in our customer service and finance divisions. She shares our belief in providing clients with unparalleled service, and treating every person like the first customer of the day. She looks forward to building lasting relationships with clients, suppliers, and colleagues at MASS, and becoming an asset to our growing team.
Chantale comes to the MASS team with a highly developed skill set, with more than 20 years of experience in Customer Service, and more than 10 years of experience in accounting. Having a strong background working for both large and small companies, Chantale’s niche has proven to be in working with family-owned businesses, making her an exceptional match for the MASS Team. Family is as important to Chantale as it is to our company, having been married to her husband for nearly 12 years, with whom she is raising their two daughter – Madison and Emma, here in Cobourg.
Looking ahead, Chantale is eager to become a part of team that is committed to leaving behind a healthy and thriving earth through waste diversion. She looks forward to learning more about the waste and recycling industry and how each of us can reduce our own individual impact, one step at a time. Her commitment to doing the right thing for the planet aligns with her own personal passion for spending time in the great outdoors. When she is not at work, you can often find Chantale spending time in her own backyard, or walking along the Cobourg boardwalk, admiring the vastness and beauty of Lake Ontario.
Chantale is a lover of music, karaoke, and enjoying the beach lifestyle that our hometown of Cobourg has to offer. She loves to spend time with her daughters, whether they’re at home watching Disney movies, hanging out on the soccer fields where her eldest daughter plays, spending time out on the boat, or relaxing on the weekends at the family cottage on Rice Lake.
MASS is thrilled to welcome Chantale aboard. Her exceptional background and client services expertise make her a strong addition to the extended “MASS family,” and we look forward to her ongoing success with our team.
NICK TROTTER Waste Audit Technician
Nick Trotter joins the MASS team in the role of Waste Audit Technician. In this position, Nick will be working closely with our auditing division, as well as providing technical support to our management team in a variety of projects geared towards increasing waste diversion and strategic growth.
Becoming a part of the extended MASS family is a great fit for Nick, who shares in our passion to create a greener future for generations to come. Nick is a strong proponent for doing the right thing for the earth, and recognizes the value in decreasing our impact that we have on the environment. As a strong believer that reducing our environmental impact is more crucial now than ever before, Nick looks forward to learning different ways to reduce our waste and pollution that are becoming increasingly harmful to the place we all call home: Planet Earth.
Nick’s passion for protecting the planet is closely linked to his love of nature. Nick loves to spend time in the great outdoors. He enjoys hunting, fishing, and simply spending time soaking up all that Mother Nature has to offer. This has been a long running passion of his that has followed Nick throughout his life. Coming from a small town of only a few hundred people, Nick was surrounded by the opportunity to take in nature from a very young age. When he attended Lakefield District Secondary School, followed by Trent University, he continued to embrace the small-town spirit, making his work with us here in Cobourg, a great fit.
Nick prides himself on work ethic, sharing in MASS’ commitment to providing industry leading service in all that we do. He began working as soon as he entered high school and hasn’t stopped since. Through this experience, he’s developed a strong drive a sense of what it means to ‘work smart,’ which will certainly make him an asset to the MASS team.
When Nick is not working, he enjoys spending time with family and friends, hunting, fishing, and cooking. MASS is incredibly proud and happy to welcome Nick to the MASS team. We look forward to his contributions as a member of the “MASS Family.”
CRYSTAL CAMPBELL Associate
MASS Environmental Services Inc. is thrilled to welcome Crystal Campbell in the role of Customer Service and Data Entry Associate. Joining our team in 2020, Crystal brings with her a breadth of experience in Customer Service. In her experiences as a consumer, Crystal highly values strong customer service, which has served as a motivating factor for her, driving her to her commitment to excellence in the service she provides every single day. She has worked with various companies and in different countries, which has allowed her to develop a diversified perspective that brings immense value to our team.
Crystal is originally from Jamaica and studied in the United States where she was awarded a track scholarship to complete her studies. She has earned her Bachelors in Business Administration with a concentration in Marketing, as well as two post-graduate certificates in Sustainable Business Management and Human Resource Management. She has a keen interest in maximizing the customer experience through industry leading service and uses both her academic and professional background to achieve this.
Joining a family owned and operated business is an ideal fit for Crystal, as someone who has always valued the role of family in her daily life. She comes from an extended family, where everyone lived in the same yard space, and she cherishes those memories deeply. When she is not work, family remains her focus, as she chooses to spend time with her husband and their 4-month-old son, Cameron. They enjoy watching movies, virtually connecting with family through group calls, and taking walks in the nearby parks.
MASS is excited to have Crystal as a part of our team and looks forward to her contributions as we work together to continue to provide industry leading customer service to our nationwide clients 7 days per week.
ROWENA STEPHEN Associate
Rowena Stephen joins the MASS Team in 2020, in the role of Customer Service and Data Entry Associate. MASS is thrilled to welcome Rowena on board, as she brings her diverse background in customer service to the table, as she works with our team on our ongoing mission to provide industry leading customer service to our clients from coast-to-coast. Rowena is currently pursuing her Bachelor of Commerce degree from Ryerson University and her academic background will serve as a useful tool as she works with our growing team.
Joining a family owned and operated business is a perfect fit for Rowena, who shares in our sense of family values. Rowena says that the ongoing COVID-19 pandemic gave her the chance to prioritize family over the busyness of everyday life, and she has been grateful to take this time to spend with the people she relies on most. She enjoys the unbreakable bond and sense of togetherness that they share, despite distance of miles, or even countries!
When Rowena is not working or studying, she enjoys sewing, learning to play the guitar, and baking. She also really enjoys hiking and has been fortunate to spend time in nature both here in Ontario, as well as in Scotland where she had the chance to see some incredible places. Her current favourite spot in Ontario is Tobermory where she loves the crystal-clear waters and the natural beauty. As Rowena continues to work and grow with MASS, she looks forward to contributing to the relationships between MASS and our clients, as a valued member of our team. She also looks forward to learning more about waste diversion and finding ways to reduce her own environmental footprint, sharing in our mantra of “Change Begins With Just One Step.”
MICHELLE CHENG Associate
MASS Environmental Services Inc. is excited to welcome Michelle Cheng to our growing team in the role of Customer Service and Data Entry Associate. Michelle is currently in her third year at Ontario Tech University, where she is studying Software Engineering. She joins us with a diverse background, having worked in a wide array of fields including food services, as a skating instructor, a tutor, and an engineering outreach instructor where she taught STEM programming. Because of her past experiences, she has developed a unique set of skills that will make her an asset to the MASS Team.
This background is further enhanced by her international experiences. She has joined international youth organizations such as AIESEC, which has enabled her to make partnerships across the globe for international exchange. After her first year of university she completed a volunteer exchange in Portugal in 6 weeks, during which she focused on creating programs for youth to better care for the environment. These experiences have shaped her unique perspective that will contribute to her ability to become an impactful member of the MASS Customer Service Team.
Michelle shares in MASS’ sense of family values and looks forward to working with an extended team who supports one another with this spirit of camaraderie. In her spare time, Michelle likes to collect records, listen to music, try out different food places and cuisines, and play with her two American Cocker Spaniels.
Michelle looks forward to contributing to the MASS team, as we work to support our clients in achieving their waste diversion goals. As someone who appreciates the small things in nature – like walks through her neighborhood, hikes by the lake, and catching sunrises and sunsets, Michelle is looking forward to being a part of a company that works to leave behind a healthy and thriving earth, every single day.
NATE CARD Waste Audit Technician
Nate Card joined the MASS team in the role of Waste Audit Technician in 2018. In this position, Nate provides technical and field support to the audit division in their mission to help our coast-to-coast clients reduce their environmental footprint through waste diversion. Nate brings a strong passion for environmental action to the team; with an eagerness to continually educate himself and employ new strategies to reduce the waste he creates on a daily basis.
Nate graduated from Trent University in 2013, and has since built a successful career based upon the same principles that create the framework of MASS’ company values. Nate believes in a strong family focus as the core value in everything he does. This contributes to his commitment to integrity as a member of the MASS team as he strives each day to uphold MASS’ reputation for accountability and reliability. Nate is a natural born leader with exceptional interpersonal skills, bringing a valuable dynamic to our Waste Audit Team
Nate is originally from the Napanee, Ontario region, and now lives here in Cobourg with his wife Alex (our Operations Manager) who he married in 2018. Nate is a strong supporter of community spirit and has participated in local events for a number of years. He is also a big sports fan, having played rugby in his university days, and continues to be a big fan of both college and NBA basketball. Nate’s passions for food, travel, good beer, and adventure have taken him around the world, as he and his wife look forward to broadening their horizons and expanding their global perspective with each passing year. This exploration of the world around us lends itself to fostering Nate’s passion for the environment, as he takes advantage of every opportunity to see different parts of the world and appreciate all that nature has to offer.
MASS Environmental Services Inc. is thrilled to have Nate on board as a valuable asset to our Waste Audit division. His hard work, determination, and drive for excellence is invaluable, and we are grateful for his contributions to our team.
DANIELLE MERRIMAN Finance Administrator
MASS Environmental Services Inc. is excited to introduce Danielle Merriman, our newest finance associate. Growing up in Cobourg, Danielle is looking forward to joining a team that is a part of her community.
Upon coming to MASS, Danielle brings with her a strong background in the finance field. She attended Durham College for Business Administration and then expanded her educational journey to pursue a degree in Commerce at the University of Ontario Institute of Technology. Prior to joining our team, Danielle has had many opportunities in finance. With over 6 years in the financial field fulfilling bookkeeping needs and providing financial analytics for international clients, Danielle possesses a wide range of skills that make her an asset to MASS.
Not only do her technical skills align with MASS, but also her core values as well. Danielle makes an effort every day to decrease the amount of waste she and her household produces. Upon coming to MASS, she believes that working here has helped her further in reducing unnecessary waste. She thinks it’s the simple things that can make all the difference. From making her favorite drinks at home to donating unwanted items instead of throwing them out, Danielle definitely does her share to be as environmentally conscious as possible. .
When Danielle is not working, she enjoys many nature-based activities including hiking and nature walks, which is why being an ally to the environment is important to her. Her other hobbies also include reading, shopping, and going to see movies at the theatre. Danielle also expresses how she appreciates the importance of family. Danielle comes from a very small and “tight knit” family. She understands the significance of keeping loved ones close to you, especially in uncertain times.
As Danielle continues her journey at MASS, she hopes that she can learn more about the wide range of services the company provides, as well as contributing to an increasingly growing company that is making a positive impact. Overall she is happy to work for a company that will help with not only her career growth, but her personal growth.
SARAH NORTHEY Social Media and Education Intern
Sarah Northey joins the MASS team as a Social Media Intern and Education Coordinator. Sarah is currently a third year commerce student at the University of Ontario Institute of Technology; majoring in marketing and minoring in entrepreneurship. Sarah chose to major in the marketing field because she takes a strong interest in creating relationships with clients and understanding how to create a strong company image. She feels that these aspects are very important when running a business, which is why she is extremely excited to work for MASS, who holds these same ideologies.
Sarah’s educational journey thus far has been interesting. In her first year of studies, she founded the Ontario Tech Dance Program, which was the university’s first dance club. With that title, she was responsible not only for teaching but for creating engaging social media content to keep a sense of community online and to attract new members. Sarah is also a part of other extra-curricular activities , including the marketing association and finance association through her school. When Sarah isn’t working she enjoys walking Charlie, her golden lab, taking dance classes, and reading.
Recently, Sarah has taken a dive into entrepreneurship by starting her own candle business. These candles are all natural and do not produce ingredients that are harmful to the environment. After starting this journey, she was truly able to understand how to run a successful social media page for a business. Also, creating a product that is eco-friendly, she is able to use these skills knowledge for MASS and adapt into their online community. She is excited to work with MASS because of their deep environmental focus and family roots. Coming from a family run business herself, she has an understanding of the amount of hard work and dedication it takes to make a business successful. In addition, she feels that all businesses should be creating a positive impact on society, which correlates with what MASS takes part in every day.
Overall, Sarah looks forward to contributing to MASS’ social media and helping create a strong online presence as well as creating long lasting relationships with social media users.