Among our team members, there is a phrase that gets thrown around a lot. In fact, spend one day in our office and you’re probably guaranteed to hear it.
That phrase is: “The MASS Way.”
“The MASS Way” is a big idea that pertains to every little thing we do. It’s about the attitude of our people when we walk through the office doors each morning, and it’s about the way we answer the phone when a client calls. It’s about our solutions-focused approach to customer service, and it’s the structure to every single one of our team meetings. “The MASS Way” defines us, inspires us, and shapes our company culture. Today, we thought it would be a great idea to share with our readers what our clients, team members, and suppliers all already know.
“The MASS Way” means believe that it is always the right thing to do the right thing.
Whatever the challenge, the MASS Team knows the right answer is always to do the right thing. We work tirelessly to do the right thing for the planet, our clients, our people, and our company. Our culture is based upon making all of our decisions with this in mind, at every level of our operations.
“The MASS Way” means knowing that team equates to family, and that each of us are individually responsible for the success of the whole.
We are a family-owned and operated business, but you don’t have to be blood-related to be considered ‘family’ here. Every member of the MASS team is embraced as a part of the ‘greater MASS family,’ as we take on a spirit of being invested in one another, accountable to one another, and caring about one another, as we each strive for success.
“The MASS Way” means creating solutions for our clients, knowing that
meeting their needs is our top priority.
We are a solutions-oriented company, and our clients know that when they call us, we will ‘fix-it’ whatever ‘it’ may be. When a client calls, we respect their needs as being urgent, and we implement fast, effective, and cost-efficient solutions, no matter the time of day.
“The MASS Way” means considering our environmental impact at work and at home, striving to create less waste every single day.
Each of our team members takes ‘Waste Diversion’ home with them after work, and does their best to ensure they are reducing, reusing, recycling, or composting wherever possible. As individuals, we are the only ones who are responsible for the garbage we create, and we must take ownership over that on a daily basis.
“The MASS Way” means embracing our reputation for reliability and accountability, and upholding this in all that we do.
Our clients know that when they call us we will answer, and that we will do what we say & say what we do. Since the conception of the company in 2001, our leaders have worked to build this reputation, and every member of our team takes on a personal responsibility to uphold it on a daily basis.
“The MASS Way” means starting each day with the mission to make one small difference, and ending each day with gratitude for the opportunity to do so.
When our team members walk through the doors of the office each day, they have the unique opportunity to make a difference in some small way. Each of us work hard to make this happen, and are grateful when it does. We are all commited to leaving behind a healthy and thriving earth for the next generation.
“The MASS Way” is far more than three simple words.
It is our culture and way of life.
We are grateful to each member of our team who brings “The MASS Way” to fruition through their hard work and commitment to excellence. We are proud of the work we do and thankful for the opportunity to do it. Our clients, suppliers, partners, and followers all play a crucial role in supporting this vision, and as we continue on this exciting Waste Diversion journey, we look forward to continuing to be guided by “The MASS Way.”